Terms of Service

Ordering authorization

By placing an order, you confirm that you are an adult and that you are the parent, guardian, or an authorized adult with permission to provide the names, relationship details, photos, appearance notes, story notes, and any optional voice recording or document used for the book. If uploaded media includes another identifiable person, you confirm you have that person's permission or, for a minor, permission from their parent or guardian.

Proof approval

Physical books include a digital proof before printing. Please review names, photos, story details, and shipping information carefully. We do not print physical books until the proof is approved.

Revisions and refunds

Each order includes one consolidated revision round after the first proof, followed by a final check limited to items we missed from that request. We will correct genuine identity, anatomy, text, and continuity errors we introduced. New photos, characters, scenes, major story changes, or a new creative direction after production begins require a $19 restart fee and reset the delivery timeline. Proof approval closes the book: later changes require a paid restart and cannot be made after printing begins. Because each book is personalized, approved printed orders generally cannot be canceled once submitted to print fulfillment. After proof approval, we can only replace books with printing defects or fulfillment errors.

Shipping

US shipping is included for softcover and hardcover books. Delivery estimates begin after proof approval and may vary by destination, holidays, weather, carrier delays, or print-provider issues.

Acceptable uploads and media use

Do not upload content you do not have rights or permission to use, or content that is abusive, explicit, unlawful, unsafe, or invasive of another person's privacy. Uploaded photos, voice notes, memory recordings, and documents are used only to create, proof, fulfill, and support your requested book. Optional voice notes or memory recordings may be transcribed so the transcript can be used as story inspiration for the proof team and AI-assisted drafting. We do not use uploaded media for voice cloning, public publishing, or AI model training. We may refuse or cancel orders that violate these terms.

You may request deletion of uploaded photos, voice files, or documents by emailing support@herostorybooks.com. Deletion may be limited by completed fulfillment, backups, fraud prevention, accounting, dispute, or legal record-keeping requirements.

Primary hero preview features

Some preview checkout features may allow a parent, grandparent, pet, sibling, or family group to be the named primary hero. Those preview features are experimental and may require extra reference photos, recipient context, and concierge intake confirmation before we accept or fulfill the order. Physical books still do not print until proof approval.

Contact

Support: support@herostorybooks.com.