Privacy Policy
Last updated May 16, 2026
HeroStoryBooks uses the information you provide only to create, proof, fulfill, and support your personalized book order.
What we collect
We may collect parent/guardian contact information, child first name, age, story preferences, dedication text, uploaded photos, optional voice notes, shipping details, and payment status. Payments are processed by Stripe; we do not store full card numbers.
Children's information
HeroStoryBooks is purchased by adults; we do not market to children, and we do not knowingly collect information directly from children. Orders must be placed by a parent, guardian, or authorized adult. Child details and uploaded photos are used only to make the requested book and provide customer support. We do not sell children's data, and we do not use uploaded photos to train AI models. We handle uploaded child photos and optional voice notes with care consistent with COPPA principles.
How we use AI and vendors
We may use trusted service providers for AI-assisted illustration/story drafting, hosting, email delivery, payment processing, and print fulfillment. We share only what is needed for those services to complete your order.
Retention and deletion
We retain order records as needed for fulfillment, support, fraud prevention, tax/accounting, and legal obligations. You can request deletion of uploaded child photos or optional voice files by emailing support@herostorybooks.com.
Your data rights
You may request access to, correction of, or deletion of the personal information we hold about you or your child's order by emailing support@herostorybooks.com. We respond to verified requests within a reasonable timeframe, subject to our legal record-keeping obligations.
Where we serve customers
For launch, HeroStoryBooks is intended for US customers. Printed books ship within the US only. International buyers may order the Digital PDF where local payment and import rules allow, but the service, support, and policies on this page are designed around US-customer expectations.
Contact
Questions, access requests, or deletion requests: support@herostorybooks.com.